Incident.io

#What Opriven does with Incident.io

• Pull incident timelines into an investigation as prior context
• Read catalog types and entries to map services to owners
• Read schedules to know who was on call when something fired
• Surface earlier incidents that match the current failure signature

#Connecting Incident.io

Prerequisites

• An Incident.io account with a Team subscription
• Permission to generate API keys

1. Go to API Key Settings

   Navigate to Settings > API Keys.

2. Add a new API key

   Click Add New and name the key Opriven.

3. Select permissions

   Enable: view data like public incidents and organisation settings; view all incident data including private incidents; view catalog types and entries; view all incident data including private incidents and manage incident memberships; and read schedules.

4. Create the key

   Click Create, then copy the API key on the next page. It is only shown once.

5. Share the key with Opriven

   Paste the token in the Opriven UI.

#Permissions and access

Opriven uses a read-only API key scoped to incidents, catalog entries, schedules, and organization data.

All tenant data is processed in isolated environments. See security and compliance for details.