Zendesk

#What Opriven does with Zendesk

• Search support tickets for user-reported symptoms
• Read comments for reproduction details
• Size customer impact from ticket volume
• Confirm when reports started relative to a change

#Connecting Zendesk

1. Open Integrations in the Opriven dashboard

   Go to Integrations in the Opriven dashboard and find Zendesk.

2. Authorize Opriven in Zendesk

   Click Connect and follow the prompt. Depending on the tool this is either an OAuth handoff or a read-only credential you generate in Zendesk and paste into Opriven.

3. Confirm the connection

   Once Zendesk shows as connected, Opriven begins pulling from it during investigations. No further configuration is required.

#Permissions and access

Opriven connects over MCP with read-only access and performs no write operations. The exact scopes depend on the credential you issue in the vendor tool — grant read access only.

All tenant data is processed in isolated environments. See security and compliance for details.