Customer.io

#What Opriven does with Customer.io

• Read campaigns and message delivery state
• Check analytics for delivery failures
• Inspect customer data flowing into campaigns
• Correlate a messaging outage with an upstream API failure

#Connecting Customer.io

1. Open Integrations in the Opriven dashboard

   Go to Integrations in the Opriven dashboard and find Customer.io.

2. Authorize Opriven in Customer.io

   Click Connect and follow the prompt. Depending on the tool this is either an OAuth handoff or a read-only credential you generate in Customer.io and paste into Opriven.

3. Confirm the connection

   Once Customer.io shows as connected, Opriven begins pulling from it during investigations. No further configuration is required.

#Permissions and access

Opriven connects over MCP with read-only access and performs no write operations. The exact scopes depend on the credential you issue in the vendor tool — grant read access only.

All tenant data is processed in isolated environments. See security and compliance for details.